Blar i SINTEF Open på forfatter "Mikalef, Patrick"
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An Examination of Task-Technology Fit in Public Administration and Management: A Configurational Approach
Mikalef, Patrick; Torvatn, Hans Yngvar (Journal article, 2019)In spite of heavy investments in digital technologies in the public sector over the past couple of decades, one of the most important issues regarding the value realized from them is that in many cases he technologies used ... -
Artificial Intelligence in the Public Sector: A Study of Challenges and Opportunities for Norwegian Municipalities
Mikalef, Patrick; Fjørtoft, Siw Olsen; Torvatn, Hans Yngvar (Journal article; Peer reviewed, 2019)The value of Artificial Intelligence (AI) in augmenting or even replacing human decision-making in the organizational context is gaining momentum in the last few years. A growing number of organizations are now experimenting ... -
Assessing the Implementation of AI Integrated CRM System for B2C Relationship Management: Integrating Contingency Theory and Dynamic Capability View Theory
Chatterjee, Sheshadri; Mikalef, Patrick; Khorana, Sangeeta; Kizgin, Hatice (Peer reviewed; Journal article, 2022)Customer relationship management (CRM) is a strategic approach to manage an organization’s interaction with current and potential customers. Artificial Intelligence (AI) can analyze huge volume of data without human ... -
The Case of Norway and Digital Transformation over the Years
Parmiggiani, Elena; Mikalef, Patrick (Chapter, 2022)Norway is generally characterized by a pervasive presence of digital services. It is currently undergoing a digital transformation across different domains, from daily life to public and private enterprises. In this ... -
Concluding Remarks and Final Thoughts on Digital Transformation
Mikalef, Patrick; Parmiggiani, Elena (Chapter, 2022)While we have accumulated much knowledge over the past decades about how organizations engage in digital transformation, future developments are likely to make a lot of this knowledge at least partially obsolete. New forms ... -
A Configurational Approach to Task-Technology Fit in the Healthcare Sector
Mikalef, Patrick; Torvatn, Hans Yngvar (Peer reviewed; Journal article, 2019)In spite of strong investments in digital technologies in the healthcare and medical services domain over the past couple of decades, one of the most pressing issues is that in many cases the technologies that are adopted ... -
Developing an Artificial Intelligence Capability: A Theoretical Framework for Business Value
Mikalef, Patrick; Fjørtoft, Siw Olsen; Torvatn, Hans Yngvar (Peer reviewed; Journal article, 2019)Despite the claim that Artificial Intelligence (AI) can revolutionize the way private and public organizations do business, to date organizations still face a number of obstacles in leveraging such technologies and realizing ... -
The effects of business analytics capability on circular economy implementation, resource orchestration capability, and firm performance
Kristoffersen, Eivind; Mikalef, Patrick; Blomsma, Fenna; Li, Jingyue (Peer reviewed; Journal article, 2021)Today, most organizations are undergoing a digital transformation. At the same time, the gravity of environmental issues has put sustainability and the circular economy at the top of corporate agendas. To this end, information ... -
A Framework for Digital Transformation for Research and Practice: Putting Things into Perspective
Mikalef, Patrick; Parmiggiani, Elena (Chapter, 2022)The past years of researching digital transformation and the accumulated experience of practitioners in deploying projects of novel digital technologies have allowed us to gain much valuable insight about the process. From ... -
An Introduction to Digital Transformation
Mikalef, Patrick; Parmiggiani, Elena (Chapter, 2022)Digital transformation has been one of the most studied phenomena in information systems (IS) and organizational science literature. With novel digital technologies emerging at a growing pace, it is important to understand ... -
Task-Technology Fit in Manufacturing: Examining Human-Machine Symbiosis Through a Configurational Approach
Mikalef, Patrick; Torvatn, Hans Yngvar; Arica, Emrah (Chapter; Peer reviewed, 2019)With the last few years seeing an increased introduction of technological innovations in factories, one of the most pressing issues is how these technologies can be deployed to optimally support the activities of professionals ... -
Towards a business analytics capability for the circular economy
Kristoffersen, Eivind; Mikalef, Patrick; Blomsma, Fenna; Li, Jingyue (Peer reviewed; Journal article, 2021)Digital technologies are growing in importance for accelerating firms’ circular economy transition. However, so far, the focus has primarily been on the technical aspects of implementing these technologies with limited ... -
Truth or Dare? – How can we Influence the Adoption of Artificial Intelligence in Municipalities?
Schaefer, Cindy; Lemmer, Kristina; Kret, Samy; Ylinen, Maija; Mikalef, Patrick; Niehaves, Bjoern (Peer reviewed; Journal article, 2021)Artificial intelligence (AI) is becoming an increasingly important factor of everyday life. The progress of AI adoption continues to accelerate with increasing investments in AI techniques and applications worldwide. ... -
The Way Forward: A Practical Guideline for Successful Digital Transformation
Parmiggiani, Elena; Mikalef, Patrick (Chapter, 2022)This chapter presents key lessons learned and implications for practice resulting from the analysis of the empirical cases included in this book. We map emerging themes across five layers: unit or project, organization, ...